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General Questions
Any retail item can be returned so long as the item is unopened. The refund will be charged as a credit towards the pet owner’s account.
All boarding services are subjected to $100 nonrefundable deposit PER dog.
Packages and Memberships are nonrefundable and not of cash value. All service transactions are final.
All boarding services are subjected to $100 nonrefundable deposit PER dog.
Packages and Memberships are nonrefundable and not of cash value. All service transactions are final.
We require all standard canine and feline vaccinations in order to use our daycare/ boarding services.
The required vaccines for canines are:
The required vaccinations for felines are:
The required vaccines for canines are:
- DHPP
- Rabies
- Leptospirosis
- Bordatella
- K9 Influenza vaccines
- We also require a clear fecal sample test
- Parvo
- Herpesvirus-1
- Calicavirus
- Feline Rabies
- Distemper
- We require a negative Feline Leukemia/ Feline Immuno Deficiency test
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We require any new clients to book at least 24-48 hours in advance. There is no requirement for clients on memberships or packages to book in advance, but we do ask clients to be aware that if there is no guarantee that we will have open availability for any unscheduled visits.
Transportation FAQs
Transportation is an add on to your existing daycare package. You can see our pricing on our transportation page, or we offer one-off pricing as well for when you just need a ride or two!
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You can either sign up here or call us at (224) 471-0622 to sign your pet us!
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Daycare FAQs
Unless you are on an unlimited package, there are no exceptions or grace periods. Our cutoff time every day of the week is 10 PM. Doors close at 10 PM, and any guest left at our facility after 10 PM will be boarded for $100/night.
We expect you will pick up your pet by 10AM the next day to avoid an additional $60 daycare fee.
We expect you will pick up your pet by 10AM the next day to avoid an additional $60 daycare fee.
Our temperament test is designed to ensure our services are a right fit for you and your dog. We typically recommend temperament tests be completed earlier into the group day to ensure our trial dog is introduced to our group dogs one at a time as opposed to being introduced into an already established group.
We utilize a 3 section entrance to properly introduce our trial dogs into the group as safely as possible. The first entrance in an enclosed area visually and physically separated from our group. Here, we monitor for signs of anxiety and overall body language, allowing the trial dog to explore their new surroundings at their own pace.
Once we notice signs of comfort and lessened anxiety, we take the trial dog into our second section, an area in the main group separated by a wire fence. Here we allow our trial dogs to greet any group dogs through the safety of the fence and monitor their overall body language around other dogs. Once they begin to show signs of comfort, we introduce the group dogs one by one having them enter the sectioned off area on lead. Here we look for any signs of aggression or reactivity.
Provided the initial introductions go well, we allow our trial dogs to enter the group where we will continue to monitor their anxiety levels, body language, overall play style and type of dogs the best socialize with, filling out a trial report card.
The final step of our temperament test is to take a Polaroid picture of the trial dog playing with their new friends. We go over the report card as well as any notes throughout the day with the pet parent at pick up.
We utilize a 3 section entrance to properly introduce our trial dogs into the group as safely as possible. The first entrance in an enclosed area visually and physically separated from our group. Here, we monitor for signs of anxiety and overall body language, allowing the trial dog to explore their new surroundings at their own pace.
Once we notice signs of comfort and lessened anxiety, we take the trial dog into our second section, an area in the main group separated by a wire fence. Here we allow our trial dogs to greet any group dogs through the safety of the fence and monitor their overall body language around other dogs. Once they begin to show signs of comfort, we introduce the group dogs one by one having them enter the sectioned off area on lead. Here we look for any signs of aggression or reactivity.
Provided the initial introductions go well, we allow our trial dogs to enter the group where we will continue to monitor their anxiety levels, body language, overall play style and type of dogs the best socialize with, filling out a trial report card.
The final step of our temperament test is to take a Polaroid picture of the trial dog playing with their new friends. We go over the report card as well as any notes throughout the day with the pet parent at pick up.
Boarding FAQs
Every meal needs to be dropped off with your pet, pre-portioned by frequency. (EX: Breakfast, lunch, and dinner = 3 separate meals.)
We can portion your pup’s meals for a flat $35 fee. We love providing the best care for your pups and want to be able to spend more time taking care of them than spending time on other things, like proportioning meals.
We can portion your pup’s meals for a flat $35 fee. We love providing the best care for your pups and want to be able to spend more time taking care of them than spending time on other things, like proportioning meals.
